Return Policy

Return Policy

At Ezhuthu Elegance, we strive to provide high-quality products that bring joy to our customers. However, if you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Customized or personalized items cannot be returned unless they arrive damaged or defective.
• Items purchased during sale or clearance events are not eligible for returns.

2. How to Initiate a Return

• Contact our Customer Support Team at [your email/phone number] within the return window.
• Provide your order number and a brief reason for the return.
• Our team will guide you through the return process and provide you with the return shipping details.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or defective.
• We recommend using a trackable shipping service to ensure safe delivery of your return.

4. Refunds & Processing Time

• Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
• Refunds will be issued to your original payment method.
• Shipping charges are non-refundable.

5. Exchanges

• If you receive a damaged or incorrect item, we will gladly replace it with the correct one.
• Exchanges are subject to product availability. If the replacement is unavailable, a full refund will be provided.

6. Non-Returnable Items

• Personalized or customized products
• Items purchased on clearance or during promotional sales
• Products that show signs of use or damage after delivery

For any further queries regarding returns, please contact us at ezhuthuelegance@gmail.com
. We are always here to help!