FAQ

Frequently Asked Questions (FAQ)

Welcome to the Ezhuthu Elegance FAQ section! Below, you’ll find answers to common questions about our products, orders, shipping, and more.

1. Orders & Payments

     Q: How can I place an order?
     A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

     Q: What payment methods do you accept?
     A: We accept all major credit/debit cards, UPI, Net Banking, and Wallet payments.

     Q: Can I modify or cancel my order after placing it?
     A: Orders can only be modified or canceled before they are shipped. Please contact us immediately if you need to make changes.

2. Shipping & Delivery

     Q: How long will it take to receive my order?
     A: Delivery times vary based on location. Standard shipping typically takes 5-7 business days, while express shipping takes 2-4 business days.

     Q: Do you offer international shipping?
     A: Currently, we only deliver within India . We plan to expand soon!

     Q: How can I track my order?
     A: Once your order is shipped, you will receive a tracking link via email or SMS.

3. Returns & Refunds

     Q: What is your return policy?
      A: You can return eligible products within 7 days of delivery. Please read our Return Policy for more details.

     Q: How do I request a return?
     A: Contact our support team at ezhuthuelegance@gmail.com with your order details.

     Q: When will I receive my refund?
      A: Once we receive and inspect your returned product, refunds will be processed within 7-10 business days.

4. Products & Customization

     Q: Are your products handmade?
      A: Yes! Every product is carefully handcrafted with high-quality materials.

     Q: Do you offer customizations?
      A: Yes! We offer personalized options for select products. Contact us for more details.

5. Customer Support

     Q: How can I contact customer service?
      A: You can reach us at ezhuthuelegance@gmail.com or call our support team at 99463 93814.

     Q: What are your customer service hours?
      A: Our team is available from Monday to Saturday, 10 AM – 6 PM (IST).